Position: Full Time, Exempt 

Job Title: Network Field Engineer 

Reports to: Head of Engineering 

Supervises: N/A 

Location: Cleveland, OH 

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide—for good.

Job Overview:

The Network Field Engineer will play a lead role in the planning, implementation, and field support of the network infrastructure. The candidate will be responsible for the configuration and deployment of network equipment within DigitalC’s multi-layered environment. We are looking for an experienced candidate with the ability to multitask and prioritize tasks & projects appropriately in a fast-paced and high-growing Wireless Internet Service Provider (WISP).

Responsibilities:

• Responsible for facilitating site readiness and activations for new deployments and ongoing projects with an emphasis on Multi Dwelling Units (MDUs) environments.
• Strong focus on site surveys to ensure proper wiring, power, and equipment placement in Multi Dwelling Units (MDUs), rooftops and telco-towers.
• Advanced knowledge and ability to troubleshoot Ethernet cabling including RJ45, T-568B connections, cable color code, and IEEE 802.X PoE [PoE, PoE+, PoE++] standards.
• Advanced knowledge and ability to troubleshoot environments reliant on Fiber and Coax cabling including but not limited to – single-mode, multi-mode, and diverse SFP connections & connectors standards.
• Become familiar with DigitalC's network, technologies, tools, and daily operations.
• Responsible for the configuration, integration, and troubleshooting of equipment, including but not limited to network switches and backhaul radios, at new sites and buildings.
• Ensure that the network infrastructure is properly configured and documented to support the highest availability and reliability.
• Research and/or investigate technical issues impacting the organization and recommend solutions.
• Responsible for project completion audits according to the organizational guidelines.
• Strong focus on the coordination of routine maintenance and upgrades with the Engineering team in correspondence to network performance and addressing outages.
• Work closely with the Engineering team members to influence designs and test strategies to improve network reliability, scalability, and standardization.
• Provide support to project management group regarding project execution and completion.
• Develop, maintain, and update library of deployment documentation for trouble incidents.
• Participate in on-call rotation schedules and respond to after-hour issues in a timely manner based upon the severity and/or business impact.

Qualifications/Skills:                                                                                                                                          

• Fundamental understanding of network routing and switching.
• Adequate competency in IP, TCP, UDP, DHCP, DNS, SNMP, and log collection.
• Ability to troubleshoot issues methodically and understand the root cause.
• Strong understanding of wireless standards, technologies, and implementations in carrier networks.
• Good understanding of Wireless Point-to-Point (PtP) and Point-to-Multipoint (PtMP) deployments and configurations.
• Moderate experience with LAN, WAN, and WLAN configuration management and administration.
• Excellent written and verbal communication skills.
• Analytical skills, continuous drive for improvement and progression.
• Ability to meet deadlines and complete important time sensitive tasks.
• Self-motivated with a high degree of drive & energy.

Preferred Requirements:                                                                                                                                        

• Bachelor’s  degree in engineering (IT, Telecom) and 3-5 years’ experience working in the Telecom/WISP industry.
• Networking Certifications including but not limited to – CompTIA Network+, CCNA and CCNP.
• Wireless Network Certification(s).
• Internet Service Provider (ISP) / Wireless ISP/ Telecommunication background preferred.

Benefits: 

• Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
• 401(k) opportunity with company match for full-time employees
• Paid Time Off (PTO)
• Paid Holidays
• Company gatherings and learning opportunities

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.