Position: Full Time, Exempt 

Job Title: Senior Network Field Technician

Reports to: Head of Network Operations

Supervises: N/A 

Location: Cleveland, OH 

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide—for good.

Job Summary:

We are seeking a dynamic and skilled Senior Network Field Technician to join our team. This vital role focuses on leading the Network Field Operations team and managing MDU and network-related projects, ensuring they are executed efficiently and within budget. The ideal candidate will bring extensive knowledge of MDU based installations, computers and IP networking, applying these skills in varied field operations. Responsibilities include developing and refining internal processes for better workflow, training and mentoring and leading team members, and collaborating with leadership for resource allocation.

Responsibilities:

• Lead teams and manage MDU and network-related projects, ensuring completion within set timelines and budgets
• Installation, operation and maintenance of the network
• Utilize extensive knowledge of computers and IP networking as essential tools in field operations
• Develop and refine internal processes to improve efficiency and workflow
• Lead, train and mentor team members, creating comprehensive training materials to facilitate their development
• Collaborate with DigitalC leadership and vendors for resource allocation and prioritization of local operations
• Operate various vehicles including cars, trucks, or other equipment
• Conduct network evaluations, identify coverage gaps, and implement improvement strategies
• Complete regular reports on project statuses
• Conduct site audits and site walks for network modernization and expansion
• Maintain a clean driving record and drivers license 

Qualifications/Skills:                                                                                                                                       

• Minimum of four years in a technical discipline or equivalent experience
• At least four years of on-the-job experience in cellular or ngFWA environments
• Proven ability to lead teams and manage projects effectively
• Must have a clean driving record and valid driver's license
• Strong problem-solving skills and the ability to work under pressure
• Proficient in software applications like Microsoft Office and Google Suite for workflow management
• Must be able to work Flexible working hours, including shifts, weekends, on-call duties, and holidays
• Physically capable of performing tasks like standing, climbing, balancing, and lifting objects up to 75 pounds
• Must be willing to work in diverse weather conditions and remote locations
• Advanced troubleshooting skills in Ethernet and Fiber networks, including knowledge of relevant equipment and testing methods
• Expertise in installing, optimizing, and maintaining base station equipment, RF transmitters, and Fiber networks
• Ability to work independently or in teams, using hand and power tools, and setting up field-based network troubleshooting equipment

Benefits 

• Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
• 401(k) opportunity with company match for full-time employees
• Paid Time Off (PTO)
• Paid Holidays
• Company gatherings and learning opportunities

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.