Field Tech Associate

Position: Full Time, Hourly 

Job Title: Field Tech Associate 

Reports to: Field Installation Team Lead

Supervises: N/A 

Location: Cleveland, OH

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide—for good.

Job Overview:

We are seeking a dedicated Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services. This position is ideal for someone who can work independently, is self-motivated, and can handle all aspects of the job from start to finish. No prior industry experience is required, but candidates with relevant installation experience or certifications will be prioritized.

Responsibilities:

• Specialize in performing solo installations for residential customers and Multi-Dwelling Units (MDUs).
• Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers.
• Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact.
• Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks.
• Diagnose and resolve networking issues to ensure a reliable internet connection for customers.
• Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction.
• Maintain accurate records of installations, repairs, and service requests.
• Adhere to safety protocols and guidelines to ensure a safe working environment.
• Ensure that installations meet DigitalC standards for quality and performance.
• Collaborate with two-person teams as needed to support larger installations and meet business demands.

Qualifications/Skills:                                                                                                                                          

• High school diploma or equivalent. A relevant technical or vocational certification is a plus.
• No prior industry experience is required, but candidates with experience in installation, cabling, or networking will be given strong consideration.
• Basic understanding of networking concepts and troubleshooting is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and manage all aspects of the job.
• Strong problem-solving and time management skills.
• Physical fitness and the ability to work at heights and in various weather conditions.
• Must be comfortable using ladders up to 30 feet for individual installations.  
• Must be comfortable using ladders up to 40 feet for two man team installations.  
• Valid driver's license and reliable transportation.

Benefits: 

• Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
• 401(k) opportunity with company match for full-time employees
• Paid Time Off (PTO)
• Paid Holidays
• Company gatherings and learning opportunities

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.